Clear terms for serious institutions.

The provider

EduChain Inc. operates ClassCore and is the contracting provider unless an order form identifies another EduChain affiliate. “ClassCore,” “EduChain,” “we,” “us” and “our” refer to that provider. “Customer,” “you” and “your” refer to the institution or organisation accepting these terms and any person using the service under its authority.

These terms apply to the ClassCore website and services. If you use ClassCore for an institution, you confirm that you are authorised to bind that institution. Consumer rights that cannot lawfully be waived remain unaffected.

The agreement and service scope

The complete agreement may include these terms, an order form, master services agreement, statement of work, service-level agreement, data processing addendum and referenced policies. A signed document controls over these terms for the subject it addresses. An order form controls module selection, student count, fees, term, deployment region, implementation, support and any hardware or professional services.

We may improve or change the service during a subscription. We will not materially reduce the core functionality of a paid module during its committed term without providing a reasonable alternative, unless the change is required by law, security or a third-party dependency outside our reasonable control.

Institutional accounts and administrators

Customer designates administrators who can configure the service, assign roles, enable integrations and manage users. Customer is responsible for authorising users, keeping administrator details current and promptly removing access that is no longer required.

Users must keep credentials confidential, use the service only through their assigned account and notify Customer and ClassCore promptly of suspected compromise. Customer is responsible for activity performed through its accounts except to the extent caused by our breach of the agreement or security obligations.

Customer data

Customer retains all right, title and interest in data submitted to or generated for Customer through the service (“Customer Data”). Customer grants us a limited right to host, copy, transmit, transform and otherwise process Customer Data only as necessary to provide, secure, support and improve the contracted service, follow documented instructions and meet legal obligations.

Customer is responsible for the lawfulness, accuracy and authorised collection of Customer Data, including notices and consents required for students, staff, biometric attendance, RFID deployments and connected services. We will not sell Customer Data or use student records for targeted advertising.

Privacy roles, security commitments, subprocessors, assistance with rights requests, incident notification, transfers and deletion are further addressed in the Privacy Notice and any data processing addendum.

Acceptable use

You may use ClassCore only for authorised education, administration and institutional purposes. You must not:

• break applicable law, infringe rights or process information without appropriate authority;
• probe, bypass or defeat security, access controls, rate limits or tenancy boundaries;
• introduce malware, disrupt the service or use automated requests that create unreasonable load;
• reverse engineer, copy or resell the service except where the law expressly permits it;
• use the service to send unlawful, deceptive, discriminatory or unsolicited communications;
• upload highly sensitive information that the applicable order form does not authorise.

We may investigate suspected misuse and preserve relevant evidence. We will limit access or disclosure during an investigation to what is reasonably necessary.

AI-assisted and automated features

Some ClassCore features may help users draft, classify, summarise or surface patterns. Unless a signed agreement states otherwise, these features support human decisions; they do not replace professional, academic, disciplinary or safeguarding judgement.

Customer must review material outputs before relying on them and must not use an AI-assisted feature as the sole basis for a decision producing legal or similarly significant effects on a student, applicant or staff member. Deployment-specific documentation will identify any third-party model provider that processes Customer Data.

Integrations, hardware and physical products

Customer may enable integrations or purchase hardware and physical products, including RFID readers, face-recognition devices, ID cards and institution-branded lanyards. The order form states applicable specifications, delivery terms, warranties and support responsibilities.

Third-party services are governed by their own terms unless we expressly accept responsibility for them in writing. We are not responsible for a third-party change, outage or data practice outside our control, but we will use commercially reasonable efforts to maintain supported integrations and communicate material dependency changes.

Fees, student counts and taxes

Fees, billing frequency, currency, minimum commitments and module pricing are stated in the order form. Unless stated otherwise, fees exclude taxes, bank charges, travel, customs and third-party costs. Customer is responsible for applicable taxes other than taxes on our net income.

Where pricing depends on active students, credentials, devices, campuses or another usage measure, Customer will provide accurate counts and permit reasonable verification. Overages are billed at the contracted rate. Invoices are due as stated in the order form. We may suspend for undisputed overdue amounts only after written notice and a reasonable opportunity to cure.

Confidentiality

Each party may receive non-public business, technical, financial, security or institutional information from the other. The receiving party will use it only to perform or receive the services, protect it with at least reasonable care and disclose it only to personnel and providers who need it and are bound by confidentiality duties.

Confidential information excludes information that the receiving party can show was lawfully known without restriction, becomes public without breach, is received lawfully from another source or is independently developed. A legally compelled disclosure may be made after prompt notice where permitted and reasonable assistance in seeking protection.

Intellectual property

EduChain and its licensors own ClassCore, including its software, documentation, design, workflows, templates and improvements. During a paid term, Customer receives a limited, non-exclusive, non-transferable right for authorised users to use the contracted services for Customer’s internal institutional purposes.

Customer owns Customer Data and its names, marks and materials. If Customer provides feedback, we may use it without restriction or payment, provided we do not identify Customer or disclose its confidential information without permission. Custom configuration does not transfer ownership of underlying platform technology unless a signed statement of work expressly says so.

Security and privacy

We will maintain administrative, technical and organisational safeguards appropriate to the service and information involved. Current security documentation is available through our diligence process. Security labels on the website describe framework alignment or readiness unless an independent certification and scope are expressly identified.

Each party will comply with privacy and data-protection law applicable to its role. Customer will configure access appropriately and use available controls. Incident notification, cooperation and allocation of controller/processor responsibilities are governed by the applicable data processing addendum.

Availability, support and implementation

We will provide the service and support with reasonable skill and care. Any uptime commitment, service credit, support window, maintenance notice or response target applies only when stated in an order form or service-level agreement. Beta, preview and no-charge features may change or be withdrawn and are not covered by production service levels.

Implementation depends on timely Customer decisions, access to accurate data, authorised integration support and completion of agreed readiness work. Each party will identify an accountable implementation lead and raise material risks promptly.

Suspension, term and termination

We may temporarily suspend affected access when reasonably necessary to address a security threat, unlawful use, material acceptable-use breach, binding legal requirement or undisputed overdue payment. Where practicable, we will give advance notice, limit the suspension and restore access when the issue is resolved.

A subscription continues for the term in its order form. Either party may terminate for a material breach not cured within 30 days after written notice, or sooner if the breach cannot be cured. Either party may terminate if the other becomes insolvent or ceases business, subject to applicable law.

After termination, Customer may retrieve Customer Data during the export period stated in the agreement. We will then delete or return Customer Data according to the data processing addendum, except for information lawfully retained in protected backups, compliance records or legal holds. Payment, confidentiality, intellectual property, warranty disclaimers, indemnities, liability and other provisions intended by their nature to survive will remain in effect.

Warranties and disclaimers

We warrant that paid services will materially conform to their documentation and that professional services will be performed with reasonable skill and care. Customer’s exclusive remedy for a breach of this warranty is correction or reperformance; if we cannot provide that remedy within a reasonable period, Customer may terminate the affected service and receive a pro-rated refund of prepaid unused fees for it.

Balanced indemnities

Our intellectual-property indemnity

We will defend Customer against a third-party claim that an unmodified paid ClassCore service, when used as authorised, directly infringes that party’s patent, copyright or trademark, and will pay damages finally awarded or agreed in settlement. We may modify or replace the affected service or terminate it and refund prepaid unused fees if continued use is not commercially reasonable. This obligation does not cover Customer Data, Customer instructions, unauthorised modifications, combinations we did not supply or continued use after notice of an available non-infringing replacement.

Customer indemnity

Customer will defend us against a third-party claim arising from Customer Data or Customer’s unlawful or unauthorised use of the service, and will pay damages finally awarded or agreed in settlement, except to the extent the claim results from our breach of the agreement.

The indemnified party must give prompt notice, reasonable cooperation and control of the defence to the indemnifying party. A settlement may not admit fault by, or impose a non-monetary obligation on, the indemnified party without its consent.

Limitation of liability

The exclusions and cap do not apply to Customer’s payment obligations; either party’s fraud, wilful misconduct or gross negligence; breach of confidentiality; infringement or misappropriation of the other party’s intellectual property; indemnification obligations; or liability that cannot legally be excluded or limited. A signed agreement may establish a different or enhanced cap for data-protection and security obligations.

Governing law and disputes

The governing law and forum stated in the applicable signed order form or master agreement control. If no signed institutional agreement applies, these terms and any non-contractual dispute are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws principles. The parties submit to the exclusive courts located in Toronto, Ontario.

Before filing a claim, each party will give written notice and allow senior representatives at least 30 days to attempt a good-faith resolution, unless urgent injunctive relief is reasonably required.